Please Read Before Purchase

Please Read Before Purchase

Thank you for choosing our products! To ensure a smooth shopping experience, please read the following information carefully before placing your order. By submitting your order, you confirm that you have read, understood, and agreed to all terms outlined below.
 
Preferences & Product Exclusions
  • When indicating preferences, we recommend specifying up to 3 unwanted product categories, with a maximum of 5. Requests for more exclusions may not be fully accommodated due to limited inventory, which could result in duplicate items in your order.
Order & Modifications
  • Shipping Address Please verify your full shipping address, including street number, unit/apartment number, and postal code before completing checkout. After receiving the order confirmation email, kindly double check your address as auto-filled information may sometimes be incorrect.
  • Once a package is shipped, we cannot modify the shipping address. Packages lost due to incorrect or incomplete addresses are difficult to recover and may take significant time to resolve. Such cases will be handled according to our Shipping Risk Policy.
  • Order Notes & Changes Packing slips are generated 12 hours after order placement. Changes to order notes after this time involve a complex process and may not be accommodated. Please submit all special requests as early as possible.
Shipping & Logistics
  • Package Tracking Tracking updates on our website may be delayed. For real-time tracking.
  • Local Delivery Services For international orders, packages are handed over to your local delivery service upon arrival in your country. Direct inquiries to local carriers may be faster for urgent requests, such as address changes.
  • After Delivery Responsibility Once the package is marked “delivered”, we cannot be responsible for theft or loss. However, we will provide necessary documents to support any inquiries.

 

  • Processing & Shipping Time  

  • 🛒 Order → 📦 Prepare → 🚚 Ship → 🌎 Customs → 🏠 Delivered → ✨ Unbox  All Lucky scoops are custom orders: 3-5 Business Days to processing
  • International shipping: typically 5–15 Business Days
Delays may occur due to customs, holidays, or unforeseen circumstances.
  • Shipping Risk Statement
  1. We take great care in packaging all items before shipment. Almost all packages can arrive safely and on time.
  2. If your package goes missing during transit with a correct and complete shipping address, we will reach out to the carrier on your behalf and assist with the investigation.
  3. Once a package has been marked as delivered by the carrier, we cannot assume responsibility for loss or theft.
  4. Please note that after a package leaves our warehouse, any risks such as delays, loss, damage, or events beyond our control (force majeure) are managed by the shipping carrier.
  5. We will support you by communicating with the carrier and helping with any investigations. However, carriers may require up to 30 days to process claims. Refunds or resolutions can only be issued after official confirmation is received from them.
In special circumstances, reshipment may be offered, though this process may extend the delivery timeline
After-Sales & Other Policies
  • Return & Exchange All items are custom-made. Returns or exchanges are only accepted if the item is defective or damaged during shipping. If you receive a faulty item, please contact us within 3 days with photos and your order number.
  • Customs & Import Duties For most orders to the USA, Europe, Canada, UK, and Australia, customs duties are covered by us. 
  • Customer Service Response We respond to emails within 24–48 working hours (excluding weekends and holidays). Please include your order number in the subject line for faster support.